Résumé
PROFESSIONAL SUMMARY
Creative, results-oriented Information Technology Professional. Diverse experience and skills in database design and administration, web site development, graphic design, network management, and customer support. Highly reliable team-player with a strong business acumen and communication skills. Extensive experience with both direct and remote user training and support. Expert in variety of software, networks, operating systems and hardware products. Exceptional ability to assess and resolve IT problems. Deep knowledge and experience in project management, inventory management, network account management, and user support. Competent in Spanish.
EXPERIENCE
Virginia Department of Health Office of the Chief Medical Examiner, Richmond, VA (7/2005 – 8/2008) Contracted through TECHEAD http://www.techead.com/
Application Developer/ Database Administrator
- Led customization, testing and implementation of VertiQ Software LLC CME for the state of Virginia. CME is a complete case and workflow management system for coroners and medical examiners.
- Managed migration of existing records from Oracle DBMS into Microsoft SQL Server. Ensured accurate data transfer by leading group review of transferred data.
- Designed intuitive user forms, to ensure effective and efficient data entry and case review, and reports to effectively display data collected by the system.
- Served as a liaison between end users and vendor to ensure best use of software.
- Managed database including creation of normalized tables, stored procedures to retrieve and update data, and user accounts.
Wachovia Bank and Trust (2/2005-11/2005) Contracted through Resource Connections Network, Inc.
Team Lead (Contract)
- Led equipment installation and systems test crew for Wachovia acquisition of South Trust Bank through systems migration assistance including office closings and equipment inventory for multiple offices in Virginia.
Salem Health Solutions Winston Salem, NC (2005)
Information Design Consultant (Contract)
- Supported Salem Health Solutions marketing effort by interviewing project team members and working with an external graphic design firm to create information design elements for an RFP.
The Todd Organization Greensboro, N.C. (5/2003 – 8/2004)
Systems Technician
- Designed and developed a procurement database that enabled an IT department servicing 250 employees to track procurement and distribution of hardware and software.
- Conducted needs assessment through interviews with business stakeholders, developed and tested the database and implemented use of the system. The application provided a decision support system for managers to track asset distribution against a $1m annual budget. (Access).
- Designed and developed Web-based personnel directory for 250 employees (Macromedia Dream Weaver, SQL and ASP). Secure administrative interface allows personnel records administrator to update database when needed. Application facilitates communication by allowing employees to efficiently locate personnel based on name, title, department or location.
- Provided core user support in migration from Microsoft Windows 2000 to Windows XP and from Microsoft Office 2000 to Office 2003. Ensured proper migration of data for all user accounts. Assisted users with understanding of differences in operating systems post migration.
- Created internal marketing program for information technology department.
- Developed automated reports in Microsoft Excel that query third-party help desk software to provide up-to-date statistics for management decision support.
- Maintained barcode-based asset tracking database for over 400 assets.
- Provided desk-side network, hardware and software support for 50 users and telephone support for 200 off-site users.
- Cross-trained help desk support team on Microsoft Word, Access and Excel, Inventory management software, Microsoft Visio, and Microsoft Query.
The Todd Organization Greensboro, N.C. (6/2002 – 5/2003)
Technical Intern (25 hours weekly while attending school full time)
- Assisted Network Administrator and Todd IT help desk with network issues (maintenance and expansion) through use of Active Directory, McAffee ePolicy and Microsoft Exchange Administrator.
- Maintained network (WAN/ LAN) diagrams to facilitate troubleshooting process.
UNCG Computer Lab, Greensboro, NC (3/2002 – 4/2003)
Student Computer Lab Consultant (20 hours weekly)
- Provided desk-side support for students and instructors.
- Learned a variety of graphic applications in order to assist design students with their use.
GTE World Telecom Data Systems Services Division, Headquarters United States European Command, Stuttgart, Germany (10/1997 – 3/1999)
Field Service Representative/ Technician.
- Installed, monitored and maintained secure E1 and T1 communication paths.
- Installed, maintained and administrated video conferencing systems, digital switches, and Cisco routers.
- Co-developed and maintained circuit activity database. This database was the first transition from paper logbook to dynamic, searchable database, which allowed technicians to easily search history by circuit ID, symptom, outage reason, and technician. This database helped ensure optimal circuit performance by reducing redundant troubleshooting steps and identifying problem circuits.
US Navy Headquarters United States European Command Stuttgart, Germany, USN Security Group Rota, Spain, USN Security Group Okinawa, Japan (3/1990 – 10/1997)
Work Center Supervisor, Communications Technician and other roles.
- Managed a staff of 5 technicians responsible for providing administrative and technical support for international, executive level Joint Worldwide Intelligence Communication System (JWICS) videoconferences. Coordinated executive schedules to ensure critical attendance for conferences. Worked quickly with multiple offices to resolve schedule conflicts to allow for last minute emergency conferences.
- Served as custodian of multimillion dollar, classified equipment inventory. Maintained 100% accountability of all assets for two years.
- Trained arriving reservists on administration, conference scheduling, and policy for JWICS Videoconferencing.
- Maintained an inventory of over 400 test equipment units.
- Performed calibration and maintenance on test equipment.
- Created database for maintaining records of maintenance and calibration status for all test equipment.
SYSTEMS EXPERIENCE:
OS: Windows 9x-XP NT, Mac OSX – 10.X, Linux, Unix
Administrative Tools: SQL Server, IIS, TCP/IP, ODBC, Remote Desktop, MS Exchange Server, McAfee ePolicy, Backup Exec, Symantec Ghost
Development: SQL, XHTML, XML, CSS, Visual Basic, Javascript, PHP, MS Access
Applications: Excel, Outlook, PowerPoint, Word, Visio, FrontPage, Project, Adobe Acrobat, Illustrator, PhotoShop, DreamWeaver, Word Press, WebEx
Other (Soft) Skills: Planning, Interviewing, Illustrating, Communicating, Writing, Formatting, Designing, Analyzing, Presenting
Education:
- BS Information Systems Operations Management -University of North Carolina, Greensboro with Operations and Systems Management concentration.
Certification and Training:
- Introduction to Coldfusion (TECHEAD April 2006)
- Introduction to XML (TECHEAD February 2006)
- N.E.T. Promina 800 Series Operations, Configuration, and Hardware Maintenance (digital switching)
- VTEL CLI RII/VP Radiance Service and Administration (video teleconferencing)
- Advanced Microwave Measurement
- Advanced Electrical/ Electronic Measurement
- US Navy Cryptologic Technician Maintenance
- US Navy Electronic Technology
AWARDS:
Techead Talent of the Month December 2007.
Joint Service Achievement Medal for role in installation and testing of communication circuits to support US Military humanitarian mission in Africa.
References
The following comments are taken from letters written by former supervisors and coworkers.
“…
Tim is exceptional at supporting current operations/transformation initiatives, contributing to on-going process improvement, and exhibiting flexibility, delivering services as and where requested, to maximize resource deployment.
He has had a good attitude in working with all staff and asks questions to make sure statewide needs are met with the system. We would like Tim to continue his good work with this office…”
-Rochelle Altholz
State Administrator | Virginia Department of Health, Office of the Chief Medical Examiner
“…
furthermore demonstrated an excellent grasp of advanced Microsoft Office concepts and was heavily counted on to provide a high level of service to our end users. Tim’s performance in this regard did not disappoint. His friendly, personable demeanor contributed greatly to his effectiveness when communicating with the organization’s computer users. Mr. Kimrey has an innate ability to express technical concepts in such a way that they are easily grasped by people who do not work in the information technology field. His patience and genuine desire to improve the computing environment of our organization made him a valuable component of a top-tier technical support group, and we were sorry to see him leave.”
-Ryan J. Dibble
Network Engineer | Todd Consulting, Inc.
“One of the traits that I valued most in Tim was his ability to identify a need, research and identify a solution, and then follow through with the implementation with little or no direct supervision. His work on several Access databases, such as our Help Desk Call Tracking Application and the Asset Management application, was exceptional. The attention to detail which was shown, as well as the ability to gather a multitude of information from various sources, allowed for quality results which far exceeded my expectations.
I think that Tim can be successful in a variety of positions, especially one that will allow him to interact with end users and share his knowledge. He is a true asset.”
-Dan Clark
Network Services Manager | City of Greensboro
Gunnery Sergeant, United States Marine Corps
“In his technical capacity, Mr. Kimrey brought schooling, experience and enthusiastic attitude for learning to quickly solve problems and keep operational the highest speed IP-based network available in Europe at the time he worked for me. To attain that level of accomplishment the position required him to be an instructor for subordinates, a mentor for peers, and a polished communicator to superiors. All of those leadership qualities were aplomb and meritorious recognition by the military service.”
-Rick Reichert
Principle Network Engineer | Sprint Technologies
Lieutenant Colonel, United States Army (retired)
Contact information for references will be provided on a per request basis as I wish to respect the privacy of those kind enough to endorse me.
My key interests are:
- Design and presentation. I enjoy all aspects of the design process, from creating intuitive interfaces to graphically representing concepts in a report.
- Problem solving and process improvement. I enjoy identifying inconveniences and gaps in work flow and then collaborating with users to improve processes.
- Education. I enjoy learning about what people do, researching technologies that can help them do their jobs more effectively, and applying what I’ve learned to solve problems. Then I like to share what I know with others.
- Teamwork. I work best as part of a larger team, thriving on a group’s collective energy.
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